Privacy Policy

rl777 ("we", "us", or "the platform") operates an online gaming service for users in Bangladesh. This privacy policy ("policy") describes how rl777 collects personal information about its users, the purposes for which it is used, how long it is stored, and under what circumstances it is shared with third parties.

This policy applies to rl777's website, mobile application (if available), and all related digital services. When you use our site, create an account, or contact us — you accept the terms of this policy.

This policy should be read alongside our Terms & Conditions and Responsible Gaming page.

rl777 may collect the following categories of information. The type of information depends on how you use the service.

2.1 Information You Provide

Information you give us directly during account registration, verification, or support contact:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (for identity verification where applicable)
• Preferred payment method and transaction-related information (bKash, Nagad, Rocket, Upay, or bank account details)
• Messages and complaints you write in support tickets

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and unique device identifier (Device ID)
• Browser type, operating system, and screen resolution
• Login time, session duration, and page visit records
• Cookie and local storage data (details below)
• Game history, bet amounts, and transaction logs

2.3 Information Received from Third Parties

For identity verification or fraud prevention, we may collect a limited amount of information from trusted third parties, such as transaction confirmation messages from payment processors.

rl777 uses collected information for the following legitimate purposes:

• Account management: Completing registration, keeping the login process secure, and verifying personal information.
• Service delivery: Managing gameplay, processing deposits and withdrawals, and issuing bonuses.
• Security and fraud prevention: Detecting and preventing unauthorized access, money laundering, and fraudulent activity.
• Age verification: Ensuring that all users are 21 years of age or older.
• Customer support: Resolving your questions, complaints, and support requests.
• Service improvement: Analyzing user experience to make the platform more effective.
• Responsible gaming: Monitoring unusual gaming behavior to protect users' interests.
• Legal compliance: Adhering to applicable laws and regulations.

We do not sell your information to advertisers or use it for direct marketing unless you have given explicit consent.

rl777 uses cookies to operate the website effectively and to improve your experience. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are essential for the platform's core functions — such as keeping your session active, saving your login state, and managing security tokens. They cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences (such as language or display settings) so you do not have to change them again on your next visit.

4.3 Analytical Cookies

These cookies help us understand which pages users visit most and where issues are occurring on the platform. This information is collected entirely anonymously.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to not function properly.

rl777 does not sell, rent, or exchange your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service providers: With payment processing providers (bKash, Nagad, Rocket, Upay, banks), identity verification providers, and technology infrastructure providers — only the information necessary to deliver the service, and under strict confidentiality agreements.
• Legal obligations: When disclosure is required as part of a court order, government directive, or legal process.
• Security and fraud prevention: To notify relevant authorities when serious fraud or illegal activity is detected.
• Business restructuring: In the event of a merger or acquisition, provided the standards of this policy are maintained under those circumstances.

6.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal, security, or regulatory needs. Once the required period has passed, information is securely deleted or anonymized.

6.2 Security Measures

rl777 has put in place the following technical and organizational measures to protect your personal information:

• SSL/TLS encryption — all data transmission between the website and server is encrypted
• Encryption of stored data — sensitive information is encrypted before being stored in the database
• Access controls — only authorized staff can view information on a need-to-know basis
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication (Two-Factor Authentication) option

However, no transmission of information over the internet is entirely risk-free. We are committed to ensuring the highest level of security, but cannot guarantee absolute security.

As a user of rl777, you have the following rights over your own information:

• Right to access: You can find out what information we hold about you and how it is being used.
• Right to rectification: You can request correction of any inaccuracies in your information.
• Right to erasure: In certain circumstances you can request that your information be deleted, though this may not be possible if a legal retention obligation exists.
• Right to restrict processing: In certain cases you can object to the processing of your information.
• Right to data portability: You can request your information in a structured, commonly readable format.
• Right to withdraw consent: For information processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time.

rl777 is a platform exclusively for adults. This service is open only to those who are 21 years of age or older. We do not knowingly collect personal information from any person under 21.

If a minor has accidentally created an account and we become aware of it, the relevant account and information will be deleted immediately. If a parent or guardian suspects their child has used our platform, please contact us immediately.

rl777 primarily serves users in Bangladesh. In some cases, information may be transferred to servers in other countries for the purpose of providing technical services. Wherever information is transferred, measures are in place to ensure that the standards and protections described in this policy are maintained.

The rl777 platform is connected to game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others). These third parties have their own privacy policies that are under their own control. rl777 is not responsible for the data collection practices of these external services.

For payment processing, the privacy policies of services such as bKash, Nagad, Rocket, and Upay apply, and can be found on their respective platforms.

rl777 reserves the right to change or update this privacy policy from time to time. If significant changes are made, we will post a notice on the website or inform you at your registered email address.

Continuing to use the platform after changes have been made means you are considered to have agreed to the updated policy. It is therefore recommended that you check this page regularly.

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us: